✍🏻 My career story

💻 How I can help with your UX

🔧 Tools

💼 Work experience

🌳 Outside of work

✍🏻 My career story

My journey to a career in UX writing began with an itch to make a greater impact in Product.

As the solo Support resource at a tech startup, I was always fascinated by user habits and pain points; I saw where people were getting stuck, and what information they needed to get back on track.

Empathy and clear communication were key to solving individual users’ problems one by one, but I soon learned that words had a significant part to play in solving bigger problems — beyond Support and at the Product level, well before confusion or frustration had set in.

It was when I discovered the Content Design and UX Writing Facebook group that I had what I still refer to as My Career Epiphany 💡.

UX writing ticked all the boxes, being user-centred, product-oriented, collaborative and enabling me to make a measurable difference.

From there, I kickstarted my UX career with a bunch of recommended books, the Daily UX Writing Challenge, a 6-month UX Writing Academy course and my first Content Design gig at Spark. And I haven’t looked back! 🚀

💻 How I can help with your UX

UX writing:

• Microcopy
• Content style guides
• Help centres
• Voice & tone
• User research & testing

Transferrable skills from 9 years in support management:

• Team management
• Pain point analysis
• Process improvement
• Project management
• Training documentation

🔧 Tools

• Figma

• Miro

• Notion

• Airtable

• Confluence

• Slack

• Trello

• AEM

• Zendesk

• Google Workspace

💼 Work experience

Check out my LinkedIn profile for my full work experience.