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My journey to discovering UX writing began with an itch to get more involved in product.
Having joined a startup as their first customer hire, I gained a lot of insight into user habits and expectations; I saw where users were getting stuck, and what they needed in order to get back on the ‘happy path’.
Using the right language to help people succeed was second nature to me, but I quickly realised that words could solve bigger problems — beyond support and at the product level, well before confusion or frustration had set in.
My love of writing, combined with a drive to improve usability and minimise support requests, naturally led me to focus on product language, but it was when I stumbled upon the Microcopy and UX Writing Facebook group that I had what I like to call my career epiphany 💡. UX writing ticked all the boxes, being user-centred, product-oriented, collaborative and enabling me to make a measurable difference.
From there, I bought a bunch of recommended books, took on the Daily UX Writing Challenge and completed a 6-month UX Writing Academy course. And I haven’t looked back!
UX writing:
Transferrable skills from 9 years in support management:
Figma
Miro
Notion
Airtable
Slack
Trello
Google Workspace
Check out my LinkedIn profile for my full work experience.